The reason why I didn't get to upload it was because my ADSL modem conked out on Monday. I phone my ISP's tech support line and from his end things looked okay. We went about testing the modem and had no luck with it. So he booked me an appointment with an onsite technician on Tuesday.
Well Tuesday came and went. I wasn't contacted by the tech who was supposed to make a housecall at my place after I got home from work. So today I phoned tech support and stated that I wanted to get my hands on a new modem. I said I intended to ship the modem back to them. That resulted in my phone call being transferred to their LNR (Loyalty and Retention) department. The end result of my conversation with the agent there was that they were going to send me a new modem (which I requested that I send to my work address). It's supposed to show up in 3-4 days.
So tonight, I headed back from work and stopped off at a co-worker's place to borrow a spare modem he had on hand. When I got home today I found a parcel delivery notification from my local Canada Post service counter. So I went to claim my package. What the clerk brought out was a plain white box. Then she said another package for me had arrived at the store and brought out a package which looked more like what I had been expecting to receive. Off I trundled back home...
It turns out the mystery package contained a modem and a letter from my ISP explaining that they were going to do a network upgrade on Jan 26th and my old modem would no longer work. The modem in the package was the replacement. Great. So why hadn't the tech I had phoned on Monday known about this? Who knows. All I can say is obviously the right hand doesn't know what the left hand is doing there...
Enjoy your pop rocks, sir.
15 years ago
1 comment:
I'm glad you have a new modem now. BTW, I couldn't see the pic you sent me on FB.
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